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Shipping / Delivery

Orders are shipped out within 2-3 business days
The time it takes to get to you depends on the delivery method you choose. Most orders are received in 2-4 business days from shipping.  A general rule of thumb is that you will have your order about two weeks from the day you place your order. It is often less than that, but there are times where it can be more if the post office misroutes your package.  

Shipping Charges
Orders over $60 will ship for FREE (US orders only). Orders that total $29.99 and under are $5.95. Orders between $30 and $59.99 are $6.95 to ship. Anything shipping to Alaska or Hawaii will ship via USPS, as well as all P.O. Boxes, US Territories, and Military Bases. UPS Ground, 2-Day Air, or Next-Day Air cannot be selected for these destinations. International orders (including Canada) over $60 do not qualify for Free Shipping.

Most packages will ship via USPS unless an expedited UPS delivery is requested. You will receive email notification that your order has shipped for both UPS and USPS.

Shipping charges will be added to your total when you place your order. You will have the opportunity to select your preferred shipping method in the final Check-Out screen. All orders are shipped from Washington State.

Delivery Time
Average delivery time is 2-4 business days. If you provide your email address in the Check-Out screen, your shipping information and a link will be sent to you. Simply click on the link to track your order.

If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer.

UPS Air Deliveries
During your Check-Out process, you will have the option of selecting UPS NEXT DAY AIR or 2-DAY AIR. Please know that UPS does not include weekends and holidays as part of their delivery calculations. For example, if a 2-DAY AIR order ships on Thursday, you will not have it until Monday. The same logic works with NEXT DAY AIR as well. If a package ships Friday, and Monday is a holiday, you will not receive it until Tuesday. Only non-holiday business days are used in their calculations.  NOTE: Just because you choose expedited shipping does not mean your order moves to the top of our queue.  The only change is that you will receive your order much sooner once it ships.  Normal lead times on filling your order will still apply.

UPS 2-Day Air
If you choose to have your shipment delivered via UPS 2-Day Air, your shipping charge will be based on the total of your order. All orders ship from Washington State. You must allow up to 3 days from the time you place your order before it will ship out.
The price breakdown is as follows:
$0 - $40...............$35
$40.01 - $80..........$45
$80.01 - $150........$50
$150.01 - $300.......$55
$300.01+......... $70

UPS Next-Day Air
Orders placed before 5pm Pacific Standard Time will ship the next business day and will be delivered on the following business day. For example, if you place an order at noon on Thursday, your order will be shipped out on Friday and be delivered to you on Monday. If you choose to have your shipment delivered via UPS Next-Day Air, your shipping charge will be based on the total of your order. The price breakdown is as follows:
$0 - $40..............$85
$40.01 - $80.........$95
$80.01 - $150........$105
$150.01 - $300.......$110
$300.01+......... $125

International Shipping
We're excited to be able to ship our ornaments to our wonderful customers all over the world. However, with the high cost of shipping, and the handling of our packages outside the United States, Personalizedfree.com is not responsible for any duties or lost packages. Even though we are very careful with our packaging, we cannot be responsible for damaged product as well.  Additional shipping charges are necessary for international destinations. This includes all packages to Canada. The USPS just recently increased their rates by more than double. Your total Shipping Charge will be visible once you enter your shipping address in the Check-Out screen.

All international shipments will ship First Class International. If you package is over four pounds, it will ship Priority Mail International. All international orders (including Canada) over $60 do not qualify for our Free Shipping promotion.

Normal delivery time for international packages is 6-10 days. This is just an estimate, as each country is different. Canadian orders can range anywhere from 1-4 weeks for delivery. Canadian orders placed after November 30th may not be delivered in time for Christmas.

Orders CANNOT be sent UPS for international. For any questions you have regarding International Shipping, please contact us. 

European Countries
Prior to July 1, 2021, no VAT (Value Added Tax) fees were required for commercial goods valued up to 22 euros (approximately $26).  Goods valued at 22 euros or less were able to be shipped into EU countries with no additional fees required for buyers.
 

After July 1, 2021, all goods imported to the EU valued at up to 150 euros (approximately $178) will be subject to VAT and items valued at more than 150 euros will be subject to VAT and duties. VAT rates are different for each EU country based on the service and type of product being delivered, with most VAT fees ranging around 20% of the total cost (sales price plus shipping).  Please note that PersonalizedFree.com does not collect VAT from our customers.  Because of that, it is the buyers responsibility to pay the VAT before they receive their order.  We realize this is an inconvenience to our European customers, but we are not equipped to collect VAT at the time of Check-Out.

Australia and New Zealand
We realize and appreciate that we have many customers in Australia and New Zealand.  Due to Covid and staffing concerns, the United States Post Office had decided to suspend all First Class International Shipments to your countries as of October 1, 2021.  We sincerely apologize for this inconvenience and we hope that you understand that this was not our decision.  We hope that this restriction will be lifted soon.