Shipping / Delivery
Orders are shipped out in 2-3 business days.
The time it takes to get to you depends on the delivery method you choose. Most orders are received in 2-4 business days from shipping. You must allow 2-3 days from the time you place your order before it will ship out. A general rule of thumb is that you will have your order about one week from the day you place your order. It is often less than a week, but there are times where it can be more than a week if the post office misroutes your package.
Orders over $60 will ship for FREE (US orders only). Orders that total $29.99 and under are $5.95. Orders between $30 and $59.99 are $6.95 to ship. Anything shipping to Alaska or Hawaii will ship via USPS, as well as all P.O. Boxes, US Territories, and Military Bases. UPS Ground, 2-Day Air, or Next-Day Air cannot be selected for these destinations. International orders (including Canada) over $60 do not qualify for Free Shipping.
Most packages will ship via USPS unless an expedited UPS delivery is requested. You will receive email notification that your order has shipped for both UPS and USPS.
Shipping charges will be added to your total when you place your order. You will have the opportunity to select your preferred shipping method in the final Check-Out screen. All orders are shipped from Washington State.
Average delivery time is 2-4 business days. If you provide your email address in the Check-Out screen, your shipping information and a link will be sent to you. Simply click on the link to track your order.
If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer.
UPS Air Deliveries
During your Check-Out process, you will have the option of selecting UPS NEXT DAY AIR or 2-DAY AIR. Please know that UPS does not include weekends and holidays as part of their delivery calculations. For example, if a 2-DAY AIR order ships on Thursday, you will not have it until Monday. The same logic works with NEXT DAY AIR as well. If a package ships Friday, and Monday is a holiday, you will not receive it until Tuesday. Only non-holiday business days are used in their calculations.
UPS 2-Day Air
If you choose to have your shipment delivered via UPS 2-Day Air, your shipping charge will be based on the total of your order. All orders ship from Washington State. You must allow up to 3 days from the time you place your order before it will ship out.
The price breakdown is as follows:
$0 - $40...............$25
$40.01 - $80..........$30
$80.01 - $150........$35
$150.01 - $300.......$40
UPS Next-Day Air
Orders placed before 5pm Pacific Standard Time will ship the next business day and will be delivered on the following business day. For example, if you place an order at noon on Thursday, your order will be shipped out on Friday and be delivered to you on Monday. If you choose to have your shipment delivered via UPS Next-Day Air, your shipping charge will be based on the total of your order. The price breakdown is as follows:
$0 - $40..............$55
$40.01 - $80.........$65
$80.01 - $150........$75
$150.01 - $300.......$85
We're excited to be able to ship our ornaments to our wonderful customers all over the world. However, with the high cost of shipping, and the handling of our packages outside the United States, Personalizedfree.com is not responsible for any duties or lost packages. Even though we are very careful with our packaging, we cannot be responsible for damaged product as well.Additional shipping charges are necessary for international destinations. This includes all packages to Canada. The USPS just recently increased their rates by more than double. Your total Shipping Charge will be visible once you enter your shipping address in the Check-Out screen.
All international shipments will ship First Class International. If you package is over four pounds, it will ship Priority Mail International. All international orders (including Canada) over $60 do not qualify for our Free Shipping promotion.
Normal delivery time for international packages is 6-10 days. This is just an estimate, as each country is different. Canadian orders can range anywhere from 1-4 weeks for delivery. Canadian orders placed after November 30th may not be delivered in time for Christmas.
Orders CANNOT be sent UPS for international. For any questions you have regarding International Shipping, please contact us.