We are confident that you will love your ornaments. However, if you are unsatisfied with your purchase you can send it back for a full refund (minus shipping charges) within 7 days. Once we receive your ornament(s) we will credit your charge card or Paypal account.
PersonalizedFree.com does its best to ensure that all ornaments are carefully packaged for their trip to eager customers. Sometimes there is the occasional parcel that may be handled a little too rough during its journey. If you are in any way not satisfied and need a new ornament, we will gladly ship out a replacement immediately. It is our duty at PersonalizedFree.com to make sure every customer ends up with a smile on their face!