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FAQ

What if an ornament breaks?
Personalizedfree.com does its best to ensure that all ornaments are carefully packaged for their trip to eager customers. Sometimes there is the occasional parcel that may be handled a little too rough during its journey. If you are in any way not satisfied and need a new ornament, we will gladly ship out a replacement immediately. It is our duty at Personalizedfree.com to make sure every customer ends up with a smile on their face!

How long will it take to receive an ornament?
Orders are shipped out within 2-3 business days. The time it takes to get to you depends on the delivery method you choose. You must allow 2-3 days from the time you place your order before it will ship out. All orders ship from Washington State. Average delivery time is 3-5 business days. If you provide your email address in the Check-Out screen, your shipping information and a link will be sent to you. Simply click on the link to track your order.

How much are shipping and handling charges?
Orders over $60 will ship for FREE (US orders only). Orders that total $29.99 and under are $5.95.  Orders between $30 and $59.99 are $6.95 to ship.  Anything shipping to Alaska or Hawaii will ship via USPS, as well as all P.O. Boxes, US Territories, and Military Bases. UPS Ground, 2-Day Air, or Next-Day Air cannot be selected for these destinations.  International orders (including Canada) over $60 do not qualify for Free Shipping.

Do you have a newsletter or mailing list?
Yes. You can sign up on our homepage on the left side to make sure you are subscribed. Also if you have ordered from us in the past you are subscribed. We don't sell your name to anyone. We send out a few emails during our busy season with specials and promotions. You can unsubscribe at any time.

Do you ship international?
Yes, but shipping rates outside the United States will vary. Please see our international page for details.

Do you offer gift wrapping?
No, but we do offer gift bags and gift cards for only $1 each. You have the option to purchase these once an ornament is added to your Shopping Cart.

Is my information secure?
Yes. To verify that you are using a Secure Server, simply look for the symbol of a locked "padlock" at the bottom of your browser software. This symbol should be displayed on the page where you are asked for your credit card information when you "Check-Out" of Personalizedfree.com. Critical information on this page, such as your credit card, is encrypted so that nobody will be able to access your information. When you send us your order, your credit card is immediately submitted for authorization. The entire transaction is encrypted and is processed automatically.

What are the ornaments made out of?
Our ornaments are made out of clay or resin. None of our ornaments are made from dough.

Do they require any special storage?
No, just a safe place to hibernate until next year!

How much can I have written on an ornament?
We generally write anything a customer requests within reason. Please keep in mind we wouldn’t be able to fit “American Business Communications” on the small hat of a snowman. If a request cannot fit in the space provided, we will contact you for a revision.

What do you suggest for a family last name is that is already plural?
We suggest you just put "The Hines Family" instead of The Hineses as that doesn't look correct even though it is. Or just put "Hines". Also there is no apostrophe when you are putting the family last name. It should be "The Simonsens", not "The Simonsen's". We will make the necessary adjustments to make it correct and look good.

Can you change the color of an ornament?
We’re sorry, but the colors on any of the ornaments (including uniforms and hair color) cannot be changed.

I received my order, but I spelled a name wrong. What do I do?
We all make mistakes. We will often double check names with our customers if we think you have mis-typed it. If you do get an ornament with a misspelled name, and it was done correctly from your order, we will try to fix it for you if you send it back to us. Please email us ahead of time as there are some ornaments that cannot be fixed. If we do fix your ornament there is a $3 charge to send the ornament back to you, but no charge for us to fix the ornament.

Can I have something written on the back of an ornament?
Yes, we can write on the back. However, we prefer not to. Many of the backs are not meant to be written on and the pens don't take well to them. We will do our best if you would like us to, but we cannot be responsible for any errors on the backs of the ornaments. We also do not dot the letters on the backs of the ornaments.

Do you offer discounts on large orders?
Yes, we offer discounts on orders of 100 or more ornaments. Please contact us for details.

Do you offer wholesale?
We do not offer wholesale at this time.